Help Center

Ordering Instructions

Aurora does not sell chemicals from this list of prohibited products: controlled substances; illegal and potentially illegal products and services; prescription drugs; unapproved drugs; pharmaceuticals and pseudo-pharmaceuticals (anti-aging pills, sex nutrients, etc.); medical marijuana and marijuana products and ingredients; cannabis products and ingredients; and/or drug paraphernalia.

We welcome our customers' written inquiries; we answer within 12 - 24 hours. We can accept written inquiries only, preferably via email

Please provide us with the desired structures and amounts. If necessary, both parties will sign a secrecy agreement in advance. We will tender offers including prices and delivery times within 48 hours. Along with the ordered compound, we can also deliver a synthesis protocol including analytical data and reports upon request.

We deliver a biweekly intermediate report. Aurora's success rate is about 85%. This means that when we accept orders we generally deliver ordered substances 85% of the time or within 72 hours.

The main procedure is as described immediately above. However, we cannot guarantee that a final product will be available. We will deliver all synthesized intermediates, minor and undesired compounds, along with the synthesis records and analysis data.

Terms of Business

We quote prices solely via our contact page. We return offers within 24 calendar hours. Our offers stand for 10 calendar days.

All chemicals are typically >92% for screening compounds and >97% for building blocks. The structure and purity is confirmed by NMR and LC-MS.

We do not accept return of chemicals where the customer imposes their own quality parameters, unless these have been stipulated on the original order and agreed to in writing by Aurora Fine Chemicals.

Please notify us of any non-delivery or any unacceptability of goods within 21 days of the date of your invoice; otherwise the invoice will be deemed to be payable in full.

Delivered goods can be returned upon Aurora's approval in writing. We cannot accept the return of compounds without our prior approval in writing.

Payment terms are due within 30 days from the date of our invoice. Any overdue payments will be liable to a surcharge of 20% per month, to accrue on a daily basis.

We impose cancellation fees of 7.5% of the purchase order (PO) within 2 hours of receiving a PO. Cancellation fees otherwise within 24 hours after we receive a PO will be 15% of the amount of the PO. Canceling a PO later than 24 hours after an order is placed results in the full amount of the PO being charged.

Placing a purchase order constitutes acceptance of all our conditions.

© 1990-2022, Aurora Fine Chemicals LLC and its Affiliates